Delivery to all US States | In-Store Pickup

Refund policy

At Full Keel Coffee, we’re committed to ensuring your satisfaction with our products. Please review our refund policy below for details on how we handle damages, returns, and refunds.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you receive the wrong item. Email us at info@fullkeelcoffee.com with your order number and a photo of the item’s condition, and we’ll evaluate the issue to make it right.

We handle these situations on a case-by-case basis, but your satisfaction is our top priority. If something isn’t right, please reach out—we’ll always do our best to ensure you’re pleased with the products we provide.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Coffee: As a perishable product, coffee is non-returnable once shipped.
  • Custom or Personalized Items: Special orders or personalized products are not eligible for return.
  • Gift Cards: We cannot accept returns on gift cards or sale items.

If you have questions or concerns about your specific item, please don’t hesitate to reach out to us at info@fullkeelcoffee.com.

Merchandise Returns

We offer a 30-day return policy for merchandise, which means you can request a return within 30 days of receiving your item.

Eligibility for Returns:

  • The item must be in the same condition as when you received it: unworn or unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

How to Start a Return:

  • Contact us at info@fullkeelcoffee.com to initiate your return.
  • Once your return is approved, we’ll provide you with a return shipping label and instructions on where to send your package.
  • Returns should be sent to the following address:
    PO Box 64, Washburn, WI 54891
  • Items sent back to us without first requesting a return will not be accepted.

If you have any questions about returns, feel free to contact us at info@fullkeelcoffee.com.

Exchanges

The quickest way to receive a replacement item is to return your original item first. Once your return is accepted, you can place a separate order for the new item.

Refunds

After we receive and inspect your return, we’ll notify you if the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days.

Please Note:

  • It may take additional time for your bank or credit card company to process and post the refund.
  • If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at info@fullkeelcoffee.com.

We want you to love your Full Keel Coffee experience. If there’s ever an issue, don’t hesitate to reach out to us at info@fullkeelcoffee.com. We’ll always strive to make things right and ensure you’re happy with the products we provide.